Privacy Policy for TarifNet Qatar

Introduction

At TarifNet Qatar, we are committed to protecting the privacy and security of your personal information. As a leading telecommunications service provider specializing in advanced mobile and data solutions, we understand the importance of safeguarding the data entrusted to us. This Privacy Policy outlines how TarifNet Qatar (referred to as "we", "our", or "us") collects, uses, processes, discloses, and protects your personal data when you use our services, interact with our online platform, or engage with us in any way.

By using our services or accessing our online platform, you agree to the terms of this Privacy Policy. We are dedicated to complying with all applicable data protection laws and regulations in Qatar and internationally, including principles of the General Data Protection Regulation (GDPR) where relevant to data processing activities.

Information We Collect

We collect various types of information to provide and improve our telecommunications services, which include 5G network deployment, eSIM provisioning, mobile data solutions, IoT connectivity, enterprise mobile solutions, network optimization, digital transformation consulting, managed mobile services, secure mobile communications, and mobile device management. The types of data we collect depend on the services you use and how you interact with us.

• Personal Identification Information: Data used to identify you, such as your name, date of birth, nationality, Qatar ID number, passport number (for non-residents), physical address, phone number (your mobile service number with us), and email address. This is collected when you subscribe to our services, register an account, or contact us.
• Billing and Payment Information: Financial details necessary for processing payments, including bank account numbers, credit/debit card details, and billing addresses. We do not store full credit card numbers but rely on trusted third-party payment processors.
• Service Usage Information: Details about how you use our telecommunications services, including call data records (CDR), SMS traffic, data usage (amount of data consumed, timestamps of internet sessions), network performance data, service package details, and device-related information (e.g., IMEI, device type for mobile device management).
• Technical and Device Information: When you access our online platform or use our services, we may collect information about your device, browser type, IP address, operating system, unique device identifiers, and mobile network information.
• Interaction Data: Records of your interactions with our customer service, including phone calls (which may be recorded for quality and training purposes), emails, chat transcripts, and inquiries submitted through our online platform.
• Location Data: Depending on the services used (e.g., network optimization, specific IoT solutions) and device settings, we may collect location data, which can be precise (GPS) or approximate (based on IP address or cell tower).
• Cookies and Tracking Technologies: Our online platform uses cookies and similar technologies to enhance user experience, analyze website usage, and for marketing purposes. For more details, please refer to our Cookie Policy.

How We Use Your Information

We use the collected information for various purposes, primarily to deliver, maintain, and improve our comprehensive range of telecommunications services and to enhance your experience.

• Service Provision and Management: To activate, provide, and manage your telecommunications services, including 5G connectivity, eSIM provisioning, mobile data, and IoT solutions. This includes billing, account management, and network operations.
• Customer Support: To respond to your inquiries, provide technical support, troubleshoot issues, and manage your service requests efficiently.
• Network Optimization and Performance: To monitor and improve the performance, reliability, and security of our 5G network and other infrastructure, ensuring high-speed and seamless connectivity. This includes analyzing traffic patterns and network congestion.
• Product Development and Innovation: To conduct research and development, analyze market trends, and develop new features, products, and services, such as enhanced enterprise mobile solutions or secure mobile communications.
• Security and Fraud Prevention: To protect our customers and our systems from fraud, unauthorized access, and other security threats. This includes monitoring for suspicious activities and enforcing our terms of service.
• Marketing and Communication: To send you updates, promotional offers, news about our services, and other marketing materials that may be of interest, provided you have given your consent or we have a legitimate interest. You can opt-out of marketing communications at any time.
• Legal and Regulatory Compliance: To comply with legal obligations, respond to lawful requests from public authorities, enforce our agreements, and protect our rights and property.

How We Share Your Information

TarifNet Qatar takes your privacy seriously and will not sell your personal data to third parties. We may share your information in specific circumstances and with trusted entities as described below:

• Service Providers: We work with third-party service providers who assist us in various business operations, such as payment processing, data storage, IT infrastructure, customer support, and marketing. These providers are bound by strict confidentiality agreements and are only permitted to use your data as necessary to perform their services for us.
• Affiliates and Subsidiaries: Your information may be shared within the TarifNet Qatar corporate family to help provide and improve our integrated services, ensuring a consistent customer experience.
• Legal and Regulatory Requirements: We may disclose your information if required to do so by law, court order, or governmental regulation, or in the good faith belief that such action is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of our users or the public.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or a portion of our assets, your personal data may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our online platform of any such change in ownership or control of your personal information.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

Data Security

TarifNet Qatar takes the security of your personal data seriously. We implement robust technical and organizational measures designed to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Encryption: Use of encryption technologies (e.g., SSL/TLS) for data in transit and at rest where appropriate.
• Access Controls: Strict access controls to personal data, ensuring that only authorized personnel have access based on their job requirements.
• Regular Security Audits: Periodic security assessments and vulnerability scanning to identify and address potential weaknesses.
• Employee Training: Regular training for our employees on data protection principles and security best practices.
• Physical Security: Measures to protect our physical infrastructure and data centers from unauthorized access.

Despite our best efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period for specific types of data depends on the nature of the data and the purpose for which it was collected, as well as applicable laws and regulations specified by the Communications Regulatory Authority (CRA) in Qatar.

Upon expiry of the applicable retention period, we will securely dispose of your personal data or anonymize it so that it can no longer be associated with you.

Your Data Protection Rights

Under applicable data protection laws, you may have certain rights regarding your personal data. These rights may include:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): In certain circumstances, you have the right to request the deletion of your personal data.
• Right to Restrict Processing: You have the right to request the restriction of processing of your personal data in certain situations.
• Right to Object to Processing: You have the right to object to the processing of your personal data in certain circumstances, including for direct marketing purposes.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the contact details provided below. We may need to verify your identity before fulfilling your request.

Changes to This Privacy Policy

TarifNet Qatar may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will revise the "Last Updated" date at the top of this policy and notify you of significant changes by posting a prominent notice on our online platform or by other appropriate means. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact us at:

TarifNet Qatar

34 Al Corniche Street, Suite 1205

Doha, 24927

Qatar